Hertz | Küng for president!

Hertz

Pål-Erik (det aliaset har jag alldeles själv hittat på och det står för en av mina goda vänner)
28 jul 2011 kl. 14.05 skrev Hertz Survey:
Dina åsikter är värdefulla för oss. Därför skulle vi uppskatta om du ville ägna några minuter åt att fylla i denna korta undersökning angående din bilhyra på MILAN MALPENSA APT. Dina synpunkter hjälper oss att mäta hur väl vi presterade under din bilhyra, så att vi kan förbättra vår service ytterligare. (Osv.)
Pål-Eriks svar:

dear mr taride,

thanks for your survey. usually i only do these surveys if paid, they take too much time, but this rental was exceptional in many ways which i really wish to reveal.

this is from what i wrote in the survey. also, may i add that i emailed hertz.it a couple of days before returning the car. i am still waiting for a reply…

the rental contract for the car we were given, after waiting 45 mins (gold service?) had totally different sums/total than the reserved car. this was solved when returning the car (helpful staff) the experience at check-in was trhe worst ever; no car of the kind we had booked, offered a touran (big transporter), declined, given a rather big french cab instead. just give me a german golf the next time…

also two pictures from the mxp counter, where we waited 45 mins. may i suggest you clean the location a bit…

 

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